Responsibilities

Govan Housing Association is responsible for the following repairs:

• Structure – repairs to the building, including the roof, walls, floors, ceilings and window frames;
• Plumbing – including drains and gutters, hot and cold water supply and blocked sinks and toilets;
• Kitchens and bathrooms – including kitchen units, sinks, wash hand basins, baths, toilets (if they were provided by us);
• Electrical – including wiring, switches and sockets, light fittings, smoke detector, extractor fan and communal tv aerial;
• Heating – gas and electric central heating, gas fires and gas pipes (if installed by us);
• Front doors and glass in windows – but only if the door or glass was broken by vandalism or burglary and you have reported it to the police and obtained a Crime Reference number; and
• Gardens and paths – clothes poles, footpaths, paving slabs, bin stores, fences and gates etc, where fitted by us.

Tenants are responsible for the following repairs:

• Looking after fixtures and fittings in the flat;
• Replacing light bulbs;
• Broken glass and damaged front door, unless you can show that the glass or door was broken by vandalism or burglary;
• The keys to your flat – we will charge you for the cost of gaining access to your property if you lose your keys;
• Connections made to gas or electric cookers and washing machines;
• Anything which belongs to you or has been installed by you;
• Floor coverings;
• Anything that has been installed by a previous tenant that you agreed should be left in the property; and
• Arranging gas and electricity supply to your home.

Repairs you may be charged for:

You will be charged by the Association for any repairs or renewals required due to damage caused by you or your visitors, for example, broken glass, damaged sink or bath, and damaged kitchen units.

There are other repairs or work that we may do that we will charge you for, for example gaining access if you lose your keys, or forced entry to your flat if you do not allow us access to service your central heating.

Please note that we will not carry out any rechargeable repairs if you have any arrears from a previous repair. In this instance, you would have to find and pay for your own contractor to carry out the work.